Lead operational strategy and day-to-day business execution for RedirHub, focusing on system optimization, process improvement, customer operations, and scalable growth. Oversee the smooth functioning of platform operations across infrastructure coordination, enterprise account management, and internal execution.

Work closely across product, marketing, and operational functions to identify bottlenecks, improve activation and retention flows, streamline customer experience, and support large-scale redirect and domain management operations.

Actively leverage AI tools and automation across workflows, including customer support, onboarding, marketing operations, documentation, research, process design, and content systems to improve efficiency and reduce operational overhead.

Also involved in growth initiatives, including LLM SEO strategy, affiliate partnerships, and cross-functional process development to support product scalability and long-term business growth.

• Created the whole web support system to support around 50,000 contractors and clients
• Helped with talent interviews and client onboarding
• Created processes and templates for the proper functioning of the helpdesk
• Managed the team and made sure SLAs were met
• Created digital campaigns for the marketing team
• Managed projects related to platform development
• Created an entirely new talent scoring system

• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.
• Created and maintained comprehensive customer success documentation for internal and external use
• Hired and trained new employees on proper protocols and customer service standards.
• Looked after the day-to-day operations of the company.
• Was the only testing manager and made sure the product was bug-free before being approved for public use
• Developed systems and procedures to improve operational quality and team efficiency

• Developing websites using industry-standard practices mostly on WordPress, Shopify, and Squarespace
• Managing and maintaining client websites
• Social Media organization and management
• Liaison with clients to understand their objectives and implementation
• Leading a team of writers and web developers and making sure the projects were completed on time and within budget
• Creating and managing email campaigns
• Topic research and data collection

• Worked on improving the site to be more user-friendly and better lead collection techniques implemented
• Semi-automating the business with the number of platforms reduced to just 4 from 9 platforms used previously
• Hiring team members for roles such as copywriting, customer support, and graphics design
• Daily operations that required a meticulous understanding of the systems

• Initial research to decide the best platform for a comprehensive customer support solution
• Designed and implemented Zendesk with Social Media Integration
• Trained agents on how to use the system Applied effective time management techniques to meet tight deadlines
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Worked effectively in a fast-paced environment
• Identified issues, analyzed information, and provided solutions to problems

Graduation with special focus on projects in Steganography and Image Cryptography